btd99's Privacy Policy — Your Information Is Our Responsibility

Introduction and Purpose

btd99 (referred to herein as "we", "our", or "platform") operates a safe and reliable online entertainment service for users in Bangladesh. We place the highest importance on the privacy of your personal information.

This privacy policy ("Policy") applies to the btd99.cam website and all associated services. By using our platform, you agree to the terms of this Policy. If you have any questions before or after reading this Policy, please contact us directly.

btd99 collects various types of information to operate our services properly. The categories of information collected are described in detail below.

1.1 Registration and Identity Information

• Full name, date of birth, and age verification details
• National ID card or passport number (where applicable)
• Email address and account creation details
• The username chosen by the user

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, and Upay mobile banking numbers
• Deposit and withdrawal amounts and transaction history
• Wallet ID and payment reference numbers
• KYC (Know Your Customer) verification documents

1.3 Technical and Usage Information

• IP address, browser type, and operating system
• Device type and unique device identification number
• Login time, logout time, and session duration
• Information collected through cookies and similar tracking technologies
• Page visit history, clicks, and other usage patterns

btd99 uses your information only for specific and lawful purposes. We never use your information for unnecessary or unauthorised purposes.

2.1 Service Operations

Your information is used to create and manage your account, process transactions, complete deposits and withdrawals, and ensure your gaming experience.

2.2 Identity Verification and Fraud Prevention

Information is verified to prevent unauthorised access, prevent financial fraud, and comply with anti-money laundering (AML) policies. This process is also important for the security of your own funds.

2.3 Customer Support

The support team is provided with the necessary information to resolve your issues and improve service quality. btd99's 24/7 Bengali live chat support can provide fast and effective assistance based on your account information.

2.4 Responsible Gaming

Information is used to monitor your gaming patterns, identify potentially problematic behaviour, and where necessary impose limits or offer the option of a voluntary break.

2.5 Communication and Promotions

If you give your consent, information about special offers, bonuses, and important updates will be sent to you. You can opt out of such communications at any time.

btd99 uses industry-standard technology and methods to protect your information. Our security infrastructure is made up of the following layers.

3.1 Encryption and Data Protection

• 256-bit SSL/TLS encryption is used for all data transfers
• Stored data is held in encrypted databases
• Passwords are never stored in plain text — only encrypted hashes are stored
• Regular security audits are conducted on servers

3.2 Data Retention Period

Information may be retained while your account is active and, after account closure, for a specified period to meet applicable legal obligations. Records of financial transactions are generally retained for an extended period.

3.3 Access Controls

Only authorised staff may access your information where necessary. All access is logged and reviewed regularly.

btd99 does not sell your information or provide it commercially to third parties. However, information may be shared in the following limited circumstances.

4.1 Payment Processors

Financial information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment processors. These processors are bound by their own privacy policies.

4.2 Technology and Service Providers

Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others) and technology service providers may access the minimum information necessary to operate the services.

4.3 Legal Obligations

In the case of a court order, a request from a regulatory authority, or a legal requirement, we may be obliged to provide relevant information to the authorities.

The btd99 website uses cookies to improve your browsing experience and ensure the functionality of the service.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, verify security, and save language preferences.

5.2 Functional Cookies

These cookies help remember your preferences and settings so you do not have to reconfigure them on every visit.

5.3 Analytical Cookies

These collect site usage statistics to help improve the quality of the service. This information is generally processed in anonymised form.

You can disable cookies in your browser settings, though this may affect some functionality of the service.

As a btd99 customer, you have the following rights over your personal information. Contact our support team to exercise these rights.

6.1 Right to Access

You may ask what information we hold about you. We will provide this information to you upon receipt of a written request.

6.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. We will make the correction as soon as possible after verification.

6.3 Right to Erasure

You may request that your information be deleted along with a request to close your account. However, some information may be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. Necessary changes will be made in accordance with your objection.

6.5 Withdrawal of Consent

Where the processing of your information is based on your consent, you may withdraw that consent at any time. However, processing completed before the withdrawal of consent will remain valid.

btd99 strictly prohibits providing services to persons under the age of 21. This platform is operated for those aged 21 and above only.

We do not intentionally collect any information from minors. Age verification is in place during the registration process. If we become aware that a minor has provided us with information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

Our servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, the same standard of protection as described in this privacy policy is ensured.

We ensure that third-party service providers also comply with appropriate data protection agreements. The relevant legal framework is followed for international data transfers.

btd99 may update this privacy policy from time to time. The policy may be revised due to changes to the service, the addition of new technology, or changes in the law.

For significant changes, we will notify you by email or by posting a notice on the platform. Continued use of the platform after a change will be taken to mean that you have agreed to the updated policy.

You should therefore visit this page regularly and read the latest policy. The date of the most recent update will always be shown at the top of the policy.

btd99 believes that protecting privacy is not just a legal obligation but an ethical commitment to our customers. We follow a "data minimisation" principle — meaning we do not collect more information than is needed to provide the service.

10.1 Data Minimisation

We collect only the information that is essential to operating the service. Unnecessary information is not collected, and information that is no longer needed once a specific purpose has been fulfilled is deleted.

10.2 Transparency

We are always transparent about how your information is being used. Your information is not used in any hidden process.

10.3 Accountability

Every member of our staff is trained on the importance of data protection. In the event of a data breach, swift action is taken and affected users are notified where necessary.